Shipping Policy

At The Sweet Zone, we strive to ensure your orders are processed and shipped as quickly as possible. Below is an outline of our processing and delivery timelines:

1. Order Processing: Orders are typically processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Times:

   • Standard Shipping: 5-10 business days.

   • Expedited Shipping: 2-5 business days (available at an additional cost).

3. International Shipping: Delivery times vary based on the destination and customs clearance, which may add delays outside of our control.

You will receive a confirmation email with tracking information once your order has been shipped.

We offer several shipping options to fit your needs:

1. Standard Shipping: Calculated at checkout based on weight, destination, and delivery method.

2. Free Shipping: Available for orders over [Insert Minimum Amount], within [Insert Eligible Regions, e.g., the U.S. only].

3. Expedited Shipping: Additional charges apply for faster delivery options, which can be selected during checkout.

For international orders, any customs duties, taxes, or additional fees imposed by the destination country are the customer’s responsibility.

Your satisfaction is important to us. If you experience any issues with your shipment, please contact us at hello@thesweetzone.com. Common concerns include:

1. Damaged or Lost Packages: If your order arrives damaged or does not arrive within the expected timeframe, notify us within 14 days of the expected delivery date. We will work with the carrier to resolve the issue or provide a replacement where applicable.

2. Incorrect Addresses: Please double-check your shipping information at checkout. We are not responsible for delays or undelivered packages due to incorrect or incomplete addresses.

3. Tracking Issues: If you do not receive your tracking details or experience issues with tracking, contact us at hello@thesweetzone.com, and we’ll assist you promptly.

We appreciate your patience and understanding as we work to ensure your order arrives safely and on time.