Refund Policy

At The Sweet Zone, operated by Dulce Orgasmo LLC, we are committed to ensuring your satisfaction with every purchase. This Refund Policy outlines the circumstances under which refunds are issued, the process for requesting a refund, and the timeframe in which you can expect resolution. Our goal is to be transparent and fair while maintaining compliance with applicable consumer protection laws.

We accept refund requests under the following conditions:

1. Product Defects or Damages: If your item arrives damaged, defective, or incorrect, you must notify us within 14 days of receipt to be eligible for a refund or replacement.

2. Change of Mind: Refunds for items returned due to a change of mind are only applicable for unopened, unused products in their original packaging. Return shipping costs will be the responsibility of the customer.

3. Exclusions: Items marked as "final sale" or "non-refundable" are not eligible for returns or refunds. Custom-made items and digital products, such as courses or content, are also non-refundable once accessed or delivered.

To qualify for a refund, you may be required to provide proof of purchase and evidence of the issue (e.g., photos of damage).

To initiate a refund, follow these steps:

1. Contact Us: Email our support team at [Insert Support Email] within the eligible timeframe. Include your order number, a description of the issue, and any supporting documents (e.g., photos).

2. Approval Process: Once your request is received, we will review it and notify you within 5 business days whether it qualifies for a refund.

3. Return of Product: For physical items, you may be required to ship the product back to our address at [Insert Return Address]. Customers are responsible for return shipping costs unless the refund is due to our error.

4. Refund Issuance: Approved refunds will be processed within 7-10 business days and will be credited back to the original payment method. Processing times may vary based on your financial institution.